One result Two ideas
Three controlling Four no-miss |
One result : satisfaction
Two ideas : take troubles off, and leave
behind JACK's bona fides.
Three controlling : rate of complaint
of service less than one in ten thousands.rate of
missing of service less than one in ten thousands.
rate of dissatisfaction of service less than one
in ten thousands.
|
Four no-miss : 
No-miss to note any problem customers present.
No-miss to deal with the problem.
No-miss to countercheck the result.
No-miss to feedback the result to
related department. |
